Field Service Technician - Hydraulics

New Hudson, MI

Full Time

Mid Level

General Summary:
Performs the day-to-day operations of the Mobile/Field Service Technician responsibilities ensuring delivery of excellent customer service. Related activities include, but are not limited to, responding to customer repair and/or service calls, completing reports, and performing inventory maintenance on truck

Essential Job Functions:
Field Service & Technical Operations

Performs hydraulic hose assembly and installation for customer applications
Completes maintenance, repair, and/or service work for all assigned jobs within assigned area(s) of expertise
Troubleshoots technical problems and identifies and implements effective solutions

Product Knowledge & Customer Service

Maintains comprehensive knowledge of available products, offerings, and services
Identifies and recommends products and/or value-added services to customers to support their needs and maximize the Exotic Advantage

Documentation & Reporting

Completes required documentation accurately and generates reports in a timely manner

Vehicle & Inventory Management

Conducts routine vehicle maintenance including weekly washes and nightly interior cleanliness
Coordinates all vehicle maintenance work with the Facilities department
Schedules and inspects assigned vehicle per DOT requirements (where applicable)

Supplemental Job Functions:

Performs other duties as assigned or requested.

Knowledge, Skills and Abilities Required:

High School Diploma
Previous work experience (industrial sales environment preferred)
Valid chauffer’s license
Previous experience working on a computer--MS Office and POS/Business System preferred

Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.

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Field Service Technician - Hydraulics

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