Counter Sales Representative - Taylor

Taylor, MI
Full Time
Counter Sales
Entry Level

Position Hours: 8:00 AM – 5:00 PM, Monday – Friday

General Summary
Manages daily operations of an assigned Store location, including both customer service and warehouse functions. Responsibilities include opening and closing store operations, providing in-person and phone-based customer service, processing orders and quotes, fulfilling and shipping customer orders, maintaining inventory, and ensuring the store operates efficiently according to company standards and procedures.
Store Operations & Management

  • Opens and closes the store location daily by following established checklists, including preparation of customer areas, warehouse areas, and workstations
  • Ensures all store operations are performed according to approved procedures and processes to maintain optimum customer service levels and performance standards
  • Maintains store cleanliness and professional appearance throughout business hours
  • Manages cash drawer operations and performs weekly cash deposit transactions in accordance with financial procedures
  • Maintains required job certifications by completing assigned training on schedule
Customer Service & Sales
  • Greets/assists customers promptly and professionally, in-person at the counter, over the phone and electronically.
  • Identifies and addresses customer needs by listening actively and resolving requests or problems efficiently
  • Sells products and services by recommending complementary items that benefit the customer
  • Suggests alternative products when requested items are unavailable to meet customer requirements
  • Continuously develops knowledge of products, inventory locations, customer base, and effective sales techniques
  • Participates in outbound prospecting activities by completing required monthly customer contact calls
  • Documents customer concerns and complaints according to company policy and procedure
Order Processing & Fulfillment
  • Processes customer orders accurately using the business system, from initial entry through completion
  • Prepares and submits quotes in response to customer requests (RFQs) and follows up to convert quotes into booked orders
  • Pulls stock from inventory, packages products securely, inspects for quality, and labels shipments correctly
  • Processes all required paperwork and system documentation for customer orders
  • Manufactures custom hose assemblies to customer specifications
  • Processes product returns according to RMA procedures for both cash and credit transactions
Warehouse & Inventory Management
  • Receives daily stock shipments, verifies contents, and puts away inventory in proper locations
  • Ships customer orders using appropriate carriers and schedules pickups through FedEx, UPS, and other shipping services
  • Maintains inventory accuracy by performing all required cycle counting activities
  • Monitors inventory levels and communicates replenishment needs to maintain adequate stock
Merchandising & Store Maintenance
  • Maintains current sales literature library with up-to-date product information and catalogs
  • Updates end cap displays and in-store promotional advertisements to showcase featured products and seasonal promotions
  • Ensures visual merchandising standards support sales objectives and professional store appearance
Supplemental Job Functions:
  • Other duties as assigned or requested.
Knowledge, Skills and Abilities Required:
  • High School Diploma (required).
  • Previous customer service work experience--retail environment preferred.
  • Previous experience working on a computer--MS Office and POS/Business System preferred.
  • Valid Driver’s License.
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*