Accounts Receivable Analyst

New Hudson, MI
Full Time
Accounting
Entry Level
General Summary:
Performs the day-to-day operations of Accounts Receivable ensuring delivery of excellent customer service.  Responsibilities include, but not limited to, semi-monthly accounts receivable aging, approving write-offs, credit releases, process accounts on hold, investigating invoice problems, collections, post/reconcile cash and maintain/monitor Dunn and Bradstreet activities

Essential Job Functions:

Accounts Receivable Management
  • Review weekly accounts receivable aging, review customer credit statuses and make changes as necessary
  • Review and process customer credit holds/releases
  • Make new customer credit approval decisions and existing customer credit hold decisions
  • Process customer payments and payment applications
  • Post and reconcile cash receipts
Collections and Customer Relations
  • Monitor activity on all assigned accounts and initiate collection calls on past due items in a proactive timely manner
  • Contact customers via phone or email to secure payment or payment commitment on past due invoices
  • Develop and maintain positive relationships with customers and internal team
  • Answer incoming calls and emails with professionalism and provide knowledgeable answers to customers and internal departments
Problem Resolution and Process Improvement
  • Identify, research, and resolve issues with customer billing; work with appropriate departments internally and with customers externally to resolve
  • Identify and implement processes/activities to reduce occurrence of invoice discrepancies
  • Participate in special projects and process improvement initiatives
Credit Monitoring
  • Maintain and monitor Dunn and Bradstreet activities
  • Review and approve write-offs as appropriate

Supplemental Job Functions:
  • Performs other duties as assigned or requested
Knowledge, Skills and Abilities Required:
  • High School Diploma (Required), Associate’s degree in accounting or finance preferred
  • Previous Accounting experience, (Two years of Accounts Receivable/Collections experience preferred)
  • Previous experience working on a business system
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