Service Coordinator

New Hudson, MI

Full Time

Air Systems

Mid Level

We are looking for an organized, customer-focused Service Coordinator to support our Air Systems team. In this role, you’ll be the go-to contact for customer quotes and open orders. You will manage orders from entry to delivery, follow up with vendors, and keep customers and our sales team informed every step of the way. You do not need to know our products on day one. We will train you on our product lines, business systems, and processes. If you have customer service or operations support experience and enjoy keeping things moving, we would like to hear from you.

What You’ll Do

Customer Service & Project Coordination

Serve as the primary point of contact for customer quotes and open orders by phone and email
Provide quote and order status updates to customers and the sales team
Learn our product lines and the full range of work our Air Systems team handles
Track project status and make sure tasks are completed on time

Order Processing & Systems

Enter and process orders, including customer information, EDI transactions, and pricing
Troubleshoot and resolve order issues involving labor, materials, or pricing
Handle sourcing, order follow-up, returned goods, and nonconforming material processes

Vendor & Accounting Support

Expedite materials and follow up with vendors to keep customer orders on schedule
Work with Accounting to resolve invoice rejections, nonpayment issues, credit card orders, and account discrepancies

What We’re Looking For

High school diploma or GED
Previous customer service, retail, or operations support experience
Comfort working on a computer; experience with an ERP or business system is a plus
Strong phone and professional writing skills
Excellent organization and ability to manage multiple orders and priorities at once
Problem-solving mindset and ability to research issues to resolution
Ability to work independently in a fast-paced, changing environment
Customer-first attitude and ability to work with different personalities
Reliable attendance and punctuality

Nice to Have

Experience with order entry, quoting, or expediting
Background in industrial distribution, manufacturing, or a technical service environment
Familiarity with EDI transactions
Knowledge of compressed air or industrial equipment

Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter*

Who referred you to this position? Enter their first and last name here.

Are you 18 years of age or older?*

Desired salary*

Do you have a high school diploma or equivalent?*

Do you have at least 2 years of experience in an operational support, order processing, or project coordination role?*

Have you worked with a computer-based business system (e.g., ERP, order management, or CRM software) in a previous role?*

Are you able to work a flexible schedule that could require coming in early or staying late occasionally to appropriately service our customers?*

Will you now or in the future require sponsorship for an employment visa (e.g., H-1B) to work in the United States?*

How did you hear about us?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Human Check*

Submit Application

Thank you for visiting our Career Page! Please review our open positions and apply to the positions that match your qualifications.

Service Coordinator

Apply for this position